Am I eligible?

Hampton Roads residents who use the Downtown or Midtown tunnels and make $65,000 or less per year are eligible to participate in the program.

Proof of income and residency must be presented at the time of enrollment.

Proof of residency

One of the following is required for proof of residency*:

  • Driver’s license
  • Utility / telephone / cable bill
  • Checking / savings account statement
  • Property tax bill
  • Mortgage – proof of ownership
  • Rental contract
  • Military documentation confirming city of residence

Proof of residency and income are required at the time of application.

*Participants must provide a street address for their residence in Chesapeake, Gloucester County, Hampton, Isle of Wight County, James City County, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach, Williamsburg, York County, Franklin, Surry County or Southampton.

One of the following is required for proof of income:

  • W-2
  • 1099-Misc
  • One month of pay stubs
  • IRS 1040
  • Notarized Employer's Statement
  • Self-declaration of no income

Upon enrollment, participants will receive a unique code that must be linked to their E-Z Pass transponder. Participants can use an existing Virginia E-Z Pass transponder, or they can purchase one when they enroll.

Previous participants must re-enroll each year.

How can I apply? When is the application period?

There is no deadline, but the sooner you enroll, the sooner you can take advantage of toll relief discounts. To apply, visit one of our service centers:

Norfolk E-ZPass Customer Service Center

1701 Church St.
Norfolk, Virginia 23504
Hours: Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 8 a.m. – 1 p.m.

Portsmouth E-ZPass Customer Service Center

4010 Victory Boulevard
Portsmouth, Virginia 23701
Hours: Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 8 a.m. – 1 p.m.



The application process is designed to be quick and simple. Up-to-date proof of residency and income expedite the process. Contact 877-762-7824 or one of the Customer Service Centers with questions about what is needed to apply.